Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Live chat software is the leading contact method for communication, beating out old-school methods like phone,and social media. After researching and testing dozens of live chat solutions, we narrowed them down to our top 10 recommendations.
The best live chat software for most
Based on our experiences, we identified Webchat by Podium as the best option out there. Fully customizable live chat widget that allows you to text with customers and visitors after they leave their computer.
Includes an autoresponder, canned responses, complete widget customization, integrations with your CRM, multi-location support, and in-depth reporting for free. Webchat by Podium is our 1 recommendation for most users. With it, you can easily set up canned responses, an autoresponder, and more to automate the live chat experience and free up more of your time.
To sweeten the deal, the software also lets you text with visitors and customers after they leave your website to stay in touch and deliver a seamless experience. Live chat software makes it easier than ever to boost online client and customer support. It provides another convenient channel for people to get in touch with you, one that can be always-on and even AI-driven, if you so choose. Live chat boosts conversion rates by helping your team strike while the iron is hot—that is, while a website visitor is curious or primed to buy.
At the end of the day, a service or sales agent can only speak on the phone with one person at a time. But that same agent can manage multiple online chats simultaneously. They can help assist customers until a human team member can respond. Podium has altered the live chat industry in countless ways through its innovative platform. What makes Podium so unique is how you can text customers and stay connected from anywhere. If you have ever had a problem that needed solving in a New York friendly, you know the stress of playing phone tag or waiting on answers because the availability of your provider was under time constraints.
This ability makes your business support superior. From there, you can text them to answer their questions, schedule web, close deals, and stay in touch after they leave their friendly. This also improves closing sales and the chat of problems customers are confused about, while showing your business cares how issues get resolved.
Podium makes it so simple to get and manage the reviews your business needs to grow. Simply send a review link in the chat and navigate customers towards leaving a rave review in real time after you have helped them solve an issue. To top it off, you can start supporting your customers and le via SMS today… without paying a single penny.
HubSpot offers live chat with its robust free-forever CRM software. Live chat capabilities include chatbots, custom branding, targeted welcome messages, meeting scheduling, web responses, dozens of chats, and more.
Get everything you need to empower your team and streamline live chat processes. HubSpot is a brand that has been trusted for years and for good reason. You get outstanding features and benefits, like custom branding, targeted welcome messages, and scheduling meetings. HubSpot Live Chat delivers everything you need from a live chat solution and gives your chatbot a very professional look as visitors interact with your website.
Chat with visitors, prospective le, and customers in real time while automatically routing messages to the right team.
The 10 best live chat software options to consider:
You can also leverage existing information you have about repeat visitors to personalize their live web experience. You also get everything you need to manage your chat inbox with ease. All chats are stored in a universal inbox with enhanced data, so every conversation happens within context and in a timely manner. No more switching back and forth between hundreds of tabs trying tocall, and chat with visitors. Try HubSpot Live Chat for free chat. Pure Chat is a simple yet feature-rich live chat solution. For those of you looking for a simple live chat solution without all of the confusing bells and whistles, Pure Chat will be a top choice for you to consider.
Pure Chat takes the guesswork out of implementing live chat so you can focus on what matters in your business. Both of Friendly are a great option for smaller businesses and support teams with just a handful of agents. The Growth plan includes four agents, and the Pro version comes with ten.
Set your agents up for success
Each plan comes with all of the features, but the Growth plan has Pure Chat branding on the widget and only supports one website. So if you want to add your personal branding you need to go pro. You can customize the tool to accommodate your friendly. Start using the chat simple way to leap into the chat of live chat for your small business, or small team today with this simple yet feature-rich live chat solution.
You can try Pure Chat free for 30 days. It comes with a built-in CRM, searchable chat transcripts, contextual notes, dozens of integrations, chat transfers, visitor activity tracking, automatic chat routing, canned responses, and more. Olark is a simple live chat solution, which makes it a popular choice for smaller businesses and websites that are new to live chat. The ease-of-use makes building customer relationships seamless. Where Olark really shines is in their searchable transcript technology. This best-in-class feature makes keeping tabs on customer issues simple and enhances the ability web address common problems other customers might face in the future.
You can literally create a database of frequently solved issues so you can prevent them from happening later. By easily being able to search through chats and find issues customers have mentioned before, every agent can have a solution at the ready without a customer having to relive the problem they already talked about.
Searchable transcript software can also help you build iterative new best practices for service. An agent simply reopens a chat, finds the problem plaguing the customer and manages the solution on the spot. They are also stellar at bolstering sales and marketing efforts when your team is chatting with prospects about pricing and services you provide. Try Olark free for two weeks. Leverage marketing, customer relationship management, and live chat tools all in one place.
Free forever plan available. Sendinblue is an marketing engine with live chat, text messaging, and landing s web in the service. This friendly chat solution helps maximize conversation management and the growth of your business through. Cold ing is prehistoric in nature and has all but fizzled out as a marketing strategy.
Autoresponders are hip to this approach and are protecting the users from spam. Sendinblue cuts through the noise and helps you wield both and chat messaging to drive visitors towards becoming long-term customers.
Integrate jivochat with your favorite software
This not only creates warm connections with visitors for future marketing efforts, but also makes sure your s will reach them because they will whitelist your business s on the spot. So you know your s will hit their inbox. is still the king of ROI. Furthermore, their live chat feature is easy to install in just a few seconds and allows you to start conversations with visitors on your website.
And you can combine live chat with a web variety of marketing features to seamlessly meet your customers where they are. All without paying a single penny. Affordable and powerful live chat automations that enable you to focus on building strong relationships. LiveChat is an all-in-one customer service platform. LiveChat works by combining questions and chats from any platform you integrate it with into a single inbox, so your customer support team can answer them quickly and efficiently.
The software is state-of-the-art—LiveChat makes selling easy with features like product cards, custom forms, AI automation, and advanced sales analytics. All of which are available to use during live chats. Their powerful AI tools let you automatically route inquiries to the right team, segment visitors, and generate le.
Some sales can be made directly from the chat software itself. This level of automation le to more conversions and enables businesses to focus on building long-term relationships with their customers. Start your day free trial to get started! LiveAgent is a full-service helpdesk tool with built-in ticketing and live chat support. Comprehensive free forever plan available. When you have a business large or small that needs to manage problems your customers have, you want a support system that can create a solution at any friendly.
As an all-in-one customer support solution that includes custom branded live chat, LiveAgent considers this on a level most live chat providers can only dream of. Their helpdesk software helps you resolve queries quickly, boost productivity, and create a seamless customer experience from one platform to the next. So, this is an easy way to proactively serve customers in a way that fits their needs. It makes conversation management simple for your team and keeps larger fires at bay. It lets you instantly work with customers delivering the best possible customer experience.
Make your site more user - friendly
Plus, you can upgrade to a paid plan in just a few clicks web access more advanced features. Try any paid plan free for 14 days to see if LiveAgent is the friendly choice. Install live chat on your website for free with Chaport. The software also supports advanced features like in-depth visitor insights, file sharing, auto-invitations, advanced integrations, and unlimited chat history.
Chaport is all about increasing sales through chat chat communication. They help your small business or startup incorporate the chat services they need to grow effortlessly. Chaport does this with customizable widgets that easily allow you to chat live or incorporate chatbots that automatically interact with visitors, solve problems quickly, and increase sales.
This maximizes the efficacy of the bottom of your sales funnel because, once a question is quickly resolved, your visitor can make a buying decision with confidence. And if you are not a large business that needs to offer live chat, the option for a chat bot is perfect, filling the void to always be present online to help your surging traffic.